why I hate comcast
Jay (18:31:28) Hello Jennifer, Thank you for contacting Comcast Live Chat Support. Please give me one moment to review your information.
Jay (18:31:39) Okay. Sure.
Jay (18:31:40) Before anything else, can you please provide the complete account holder’s name, account number, as well as the account service address?
Jennifer (18:32:09) Name is Jennifer Taylor, address is xxxxxxxxxx
Jennifer (18:32:28) I think my account number is xxxxxxxx-x
Jennifer (18:32:44) At least that is what this service ticket says 
Jay (18:34:03) What is your questions, Jennifer?
Jennifer (18:36:08) Okay: I previously lived at xxxxxxxxxx. I had basic cable at about $12/month and internet for $35.99/mo. Last week I called to cancel service there and begin service here. Today the techs came and installed my internet. I noticed that according to the work order my new monthly total will be $62.95. But I told the person on the phone when I set up the appointment that I currently do not own a TV and no longer need the TV service. So I think my bill should be closer to the $36 plus fees.
Jay (18:37:11 ) Thank you for that information.
Jay (18:37:29) So the services that were installed today were cable and internet, is that correct?
Jennifer (18:37:37) No, just internet.
Jay (18:38:25) Thank you for that information.
Jay (18:39:04) Jennifer, I can only see internet service to be installed and no installation for cable tv.
(Right, that’s what I said…..twice.)
Jennifer (18:39:36) Okay, the point is I just want to make sure when I get my first bill that I will only be billed for internet service. Can you confirm that and tell me the monthly estimated total?
Jay (18:42:17) Jennifer, I understand that your service was just installed today, is that correct?
Jennifer (18:42:21) yes
Jay (18:48:04) Thank you very much for patiently waiting. I would just like to set expectations that your services will be fully activated 48-72 hours after installation. As of now, your services are still not fully activated that is why no bill has been generated yet.
Jay (18:50:33) However, I would just like to assure you that only internet service is indicated here for installation.
Jennifer (18:50:44) Thank you for verifying that. But surely you can tell me now what the monthly rate is for internet service. That’s what I need to know.
(Two minutes pass, inexplicably.)
Jay (18:52:08) You are most welcome.
(crickets chirping. Two more minutes.)
Jennifer (18:54:09) So can you tell me what the monthly internet cost is?
Jay (18:54:59) One moment please.
(Six moments.)
Jennifer (19:00:19) I just need to know Comcast’s monthly rate for internet in my area. That’s it.
Jay (19:00:41) Thank you for patiently waiting.
analyst Jay has been temporarily disconnected. Please wait while the analyst attempts to reconnect.
analyst Jay has entered room
Jay (19:02:57) The monthly rate in your area for internet is $19.99.
(Physically resist every urge to type, “See, that wasn’t so hard.”)
Jennifer (19:03:24) Great. Thanks.
Jay (19:05:31) I also sent a copy of the bill to your billing address for you to verify, Jennifer.
Jennifer (19:05:56) But I thought you said a bill couldn’t be generated yet.
Jay (19:07:23) Yes.
Jennifer (19:07:36) Okay. I think we’re done here.
Jay (19:09:13) Thank you for choosing Comcast and have a great day!
08/21/09 UPDATE: Received bill. For $62.95.
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Jennifer Taylor
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hahaha. i think everyone collectively hates comcast but they have somehow managed to have a monopoly on the entire metro Nashville area…ugh.
how funny. I hear horror stories about comcast customer service but every time I’ve called I have great experiences. Go figure, right? Guess I’m lucky :0)
No Lora, you’re unique!
Next time I have to deal with them, you can come over and make the call, Lora.
We, too, are not fans of Comcast. I suspect this was not your last discussion with them, though. As I understand it, the 19.95 fee would be if you were adding internet service to cable service. We, too, tried to have just internet from them. My husband talked them into a 35.95 deal for 6 months. Then it changed to 62.95 (the regular rate for just internet). Recently they called and offered basic cable with our internet service, in a special package deal. That is supposed to lower our monthly bill by $5. Go figure. Internet service costs us more than electricity! Pretty outrages to my way of thinking, but we’ve found no way around it . . . yet.